Terms & Conditions
Draft — review before relying on this.
Last updated 20 July 2026
These Terms and Conditions govern your use of the AgentickSEO website and, where a separate written agreement does not already apply, the SEO and related services we provide (the “Services”). By using this website or engaging us, you agree to these terms. Where we sign a separate proposal, statement of work, or service agreement with you, that document takes precedence over these terms to the extent of any inconsistency.
The Services
We provide search engine optimisation and related digital marketing services, delivered through a combination of software agents and senior human oversight. The specific scope, deliverables, and fees for any engagement are set out in the proposal or statement of work we agree with you. We may refine our methods and tools over time provided the agreed outcomes are not reduced.
No guarantee of rankings or results
Search engine rankings and traffic depend on factors outside our control, including search engine algorithms, competitor activity, and changes you make to your own site. We apply recognised, ethical (“white hat”) practices and use reasonable care and skill, but we do not and cannot guarantee any specific ranking, traffic volume, conversion rate, or revenue outcome. Any timeframes or projections we give are estimates, not commitments.
Your responsibilities
- Give us accurate information and the access we reasonably need (for example to your website, analytics, and search console) to perform the Services.
- Ensure any content, materials, or credentials you provide to us do not infringe anyone’s rights and comply with applicable law.
- Review and approve deliverables where the engagement calls for it, and respond within reasonable timeframes so work is not delayed.
- Maintain your own backups and keep your accounts and systems secure.
Fees and payment
Fees, billing frequency, and payment terms are as set out in the applicable proposal or statement of work. Unless stated otherwise, invoices are payable by the due date shown, and fees are exclusive of GST and any third-party costs (such as advertising spend or tool subscriptions) unless expressly included. We may pause Services on overdue accounts after giving you notice.
Intellectual property
Deliverables we create specifically for you become yours once we have received payment in full for the relevant work. We retain ownership of our pre-existing materials, methods, tools, software agents, templates, and know-how, including anything we develop generally in the course of providing our services; where our pre-existing materials are embedded in a deliverable, we grant you a non-exclusive licence to use them as part of that deliverable. You retain ownership of the content and materials you provide to us and grant us the licence we need to use them to perform the Services.
Confidentiality
Each party will keep the other’s non-public information confidential and use it only to perform or receive the Services, except where disclosure is required by law. This does not apply to information that is or becomes public through no fault of the receiving party.
Limitation of liability
Nothing in these terms limits any rights you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 that cannot lawfully be excluded. Where the law allows, and subject to that: we are not liable for indirect, consequential, or special loss, or for loss of profits, revenue, data, or goodwill; and our total liability to you arising out of or in connection with the Services is limited to the fees you paid us for the Services in the three months before the event giving rise to the claim. If you acquire the Services for the purposes of a business, you agree the Consumer Guarantees Act does not apply.
Term and termination
Either party may end an engagement in the manner set out in the applicable proposal or statement of work, or, if none is specified, on 30 days’ written notice. Either party may terminate immediately if the other materially breaches these terms and does not remedy the breach within 14 days of being asked to. On termination you remain liable for fees for work performed up to the termination date.
Third-party services
Our Services may involve third-party platforms (for example search engines, analytics, and email providers). We are not responsible for the availability, changes, or terms of those third-party services, and your use of them may be subject to their own terms.
Governing law
These terms are governed by the laws of New Zealand, and the New Zealand courts have non-exclusive jurisdiction over any dispute arising from them. If any provision is found to be unenforceable, the rest remains in force.
Contact us
Questions about these terms: hello@agentickseo.co.nz.